At LeafLoop.site, we know that ceramic plant pots and decorative planters deserve careful handling from our warehouse to your doorstep. This Shipping Policy explains our order cut-off times, delivery timeframes, tracking process, and what to do if something goes wrong along the way.
Orders placed before 2:00 PM PST begin processing the same business day. Orders placed after 2:00 PM PST, or on a Sunday, will start processing on the next available business day. This cut-off applies to all orders placed through leafloop.site, regardless of your location.
Your total delivery window is made up of two stages: the time it takes our team to prepare your order, and the time it takes our shipping partners to deliver it to you.
Please note that handling and transit times are estimates and may vary slightly depending on your delivery location, product availability, and seasonal order volume.
Shipping is 100% free on every order. We do not charge hidden shipping fees, handling charges, or order-processing fees at checkout. The total shown at checkout is the total you pay.
Once your order ships, we automatically send a tracking number to the email address associated with your order within 24 hours of dispatch. This allows you to follow your package’s progress in real time, from our warehouse all the way to your home.
If you do not receive a tracking email within 24 hours of your estimated ship date, please check your spam or promotions folder before contacting our support team, as tracking emails occasionally get filtered by mail providers.
All orders are carefully reviewed, packed with protective materials suited to fragile ceramic items, and dispatched from our fulfillment centers. While most orders arrive within the 5–8 business day window, delivery times may vary based on your specific location and local carrier conditions. We recommend allowing the full estimated window before reaching out about a delayed delivery.
Every ceramic pot and planter is packed with protective padding to minimize the risk of damage in transit. However, if your order arrives damaged, please contact us at info@leafloop.site within 48 hours of delivery with photos of the damaged item and packaging. We will promptly arrange a replacement or refund at no additional cost to you.
Please double-check your shipping address before completing checkout, as we are unable to modify an address once an order has entered processing. If you notice an error immediately after placing your order, contact us right away at info@leafloop.site and we will do our best to update it before dispatch. LeafLoop.site is not responsible for orders delayed or misdelivered due to an incorrect address provided at checkout, but we will work with you and the carrier to help resolve the issue wherever possible.
While we aim to meet our estimated delivery windows, certain factors outside our control can occasionally cause delays, including:
If your order is significantly delayed beyond the estimated delivery window, please reach out and our support team will help locate your package or provide further assistance.
If your tracking information hasn’t updated in several days, or if you have questions about your delivery status, our support team is happy to help. Simply email us with your order number and we’ll look into it right away.
