Privacy Policy

Discover thoughtfully crafted ceramic plant pots that combine timeless style, premium quality, and everyday functionality to beautifully complement every home and workspace.

LeafLoop.site (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and store it, and the choices and rights available to you as a customer of leafloop.site.

Information We Collect

We collect information that you provide directly to us, including your name, email address, shipping and billing address, phone number, and payment details when you place an order, create an account, subscribe to communications, or contact our support team. We also automatically collect certain technical information when you browse our site, such as your IP address, browser type, device information, pages viewed, and browsing behavior.

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders
  • Communicate with you about your order, account, or support inquiries
  • Send tracking updates and delivery notifications
  • Improve our website, products, and overall shopping experience
  • Detect, investigate, and prevent fraud or unauthorized transactions
  • Comply with applicable legal and regulatory obligations

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, keep your shopping cart accurate and up to date, and analyze how visitors interact with our site. Cookies also support fraud prevention efforts and help keep your transactions secure. You can manage or disable cookies through your browser settings at any time, though some website features may not function as intended if cookies are disabled.

Marketing Communications

If you opt in to receive marketing emails from us, we will only use your contact information to send you updates about new products, promotions, and company news. You may unsubscribe at any time using the link included in every marketing email, or by contacting us directly.

Third-Party Services

We work with trusted third-party service providers to help operate our business, such as payment processors, shipping carriers, and analytics providers. These providers only receive the information necessary to perform their specific function and are contractually obligated to protect your data.

We never sell, rent, or share your personal information with third parties for their own marketing purposes.

Data Security

We use industry-standard technical and organizational safeguards, including encryption, secure servers, and restricted access controls, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Customer Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict certain types of processing
  • Request a portable copy of your data
  • Withdraw consent at any time, where processing is based on consent

GDPR Rights

For customers in the European Union and France, we comply with the General Data Protection Regulation (GDPR). This includes providing a clear legal basis for processing your data, honoring your data access and deletion requests, and ensuring appropriate safeguards for any international data transfers.

California Privacy Rights

For California residents, we comply with applicable state privacy regulations, including the California Consumer Privacy Act (CCPA), which provides the right to know what personal information is collected, request deletion of that information, and opt out of the sale of personal information. As noted above, LeafLoop.site does not sell personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, legal compliance, and fraud prevention. When information is no longer needed, it is securely deleted or anonymized.

Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Contact Information for Privacy Requests

If you have questions about this Privacy Policy or would like to exercise any of your data rights, please contact us using the information below.