We want every ceramic pot and planter from LeafLoop.site to bring lasting beauty to your space. If an item isn’t the right fit for your home, we offer a simple, transparent, and completely free return process.
You may return any eligible item within 30 days of the delivery date for a full refund to your original payment method.
All eligible returns are 100% free. We email you a prepaid return shipping label, so there is zero out-of-pocket cost to send an item back to us.
To qualify for a return, items must be:
For hygiene and safety reasons, certain items may not be eligible for return, including custom or made-to-order planters, clearance or final-sale items, and any product that shows signs of use, soil residue, or water damage. Any exceptions will be clearly noted on the relevant product page at the time of purchase.
We never charge a restocking fee. The refund you receive reflects the full amount you paid for the returned item.
If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@leafloop.site with your order number and photos of the item and packaging. We will arrange a free replacement or a full refund, whichever you prefer, at no cost to you.
If you receive an item that doesn’t match what you ordered, let us know right away at info@leafloop.site. We will send the correct item as quickly as possible and provide a free prepaid label for returning the incorrect item, with no charge to you.
If you’d like a different size, color, or style, the easiest way to exchange an item is to return your original purchase for a refund and place a new order for the item you’d prefer. This ensures you receive your new item as quickly as possible without waiting on a manual exchange process.
Once your returned item passes inspection, your refund is processed within 5–7 business days. Please note that it may take a few additional business days for the refund to appear on your statement, depending on your bank or payment provider.
